Welcome to Fresh Meats Market! We’re dedicated to providing premium meats and exceptional service to backyard grill masters, adventurous home chefs, and culinary enthusiasts worldwide. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you need further assistance, feel free to contact our team.

Product Questions

What types of meat do you offer?
We specialize in a wide range of premium meats, including beef, chicken, lamb, duck, goose, goat, and game meats like grouse, guinea fowl, hare, and partridge. Our signature items include 2 & 3 bird roasts, BBQ selections, and meat boxes. We also offer gravies, sauces, and wine fridges to complement your culinary experience.
Are your meats suitable for special diets or cooking styles?
Yes! Our products cater to various preferences, from traditional roasts to adventurous game meats. Many items are perfect for grilling, slow cooking, or festive feasts. We focus on high-quality, restaurant-grade proteins to inspire creativity in the kitchen.
Do you offer marinated or prepared meats?
We provide marinated cuts and spatchcock birds as part of our selection, designed for convenience and flavor. Check our “Cooking & storage items” and “Gravies & sauces” sections for accompaniments that elevate your meals.

Delivery & Shipping

Where do you deliver?
We deliver globally, excluding select remote areas and parts of Asia. Our network ensures your order arrives in perfect condition, no matter where you are.
What are your shipping options and timelines?
  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after dispatch. Processing takes 1-2 business days.
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 days after dispatch. Processing also takes 1-2 business days.
How do you ensure meat quality during transit?
We use industry-leading insulated containers, temperature-controlled gel packs, and secure packaging to prevent movement. Each order includes clear handling instructions for optimal food safety, ensuring your meats arrive as fresh as when they left our facility.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster shopping. It’s free and easy to set up!

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of receipt if you’re not completely satisfied. We stand behind the quality of every cut, from game meats to traditional favorites. Contact us at [email protected] to initiate a return.
Are there any conditions for returns?
Returns are accepted for quality issues or dissatisfaction. Items must be in their original packaging, and we may require photos or details to process your request promptly.

General Inquiries

How can I contact customer service?
Reach us via email at [email protected]. We’re based at 3671 Sampson Street, Denver, US 80202, and we aim to respond within 24 hours.
Do you offer discounts or loyalty programs?
We occasionally run promotions and offer free shipping on orders over $50. Sign up for our newsletter to stay updated on exclusive deals and culinary tips!

Still have questions? We’re here to help! Email us at [email protected] or visit our website for more details.

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