At Fresh Meats Market, we take immense pride in the quality of our premium meats and culinary products. Just as we carefully source and prepare each item, we stand behind our products with a customer-focused returns policy designed to ensure your complete satisfaction.

Our Return & Exchange Commitment

We want every Fresh Meats Market experience to exceed your expectations. If you’re not completely satisfied with your purchase, we’re here to help. Our policy allows returns and exchanges within 15 days of receiving your order.

Return & Exchange Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order. Please use the template below to ensure we have all necessary information to process your request efficiently.

RETURN/EXCHANGE REQUEST TEMPLATE Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fresh Meats Market Team, I would like to request a [return/exchange] for my recent order. Order Details: – Order Number: – Order Date: – Product(s) to Return: – Reason for Return/Exchange: Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for: [Please specify preferred product] [ ] Store credit Additional Comments: Customer Information: – Full Name: – Email Address: – Phone Number: Thank you for your assistance. Sincerely, [Your Name]

Step 2: Receive Return Authorization

Once we receive your request, our team will review it and provide:

  • Return authorization number
  • Shipping instructions and return address
  • Any special handling instructions for perishable items

Step 3: Ship Your Return

Package the items securely and include:

  • The original packaging when possible
  • Your return authorization number clearly visible
  • A copy of your original order confirmation

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing & Resolution

Once we receive your return, we will:

  • Inspect the returned items (typically within 3-5 business days)
  • Process your refund or exchange
  • Send confirmation email once completed

Refund Timeline & Methods

We process refunds promptly to ensure you receive your funds as quickly as possible:

  • Credit Card/PayPal Refunds: 5-10 business days after return processing
  • Original Payment Method: Refunds are issued to your original payment method
  • Store Credit: Immediate issuance if requested

Please note that your bank or payment provider may require additional time to post the refund to your account.

Non-Returnable Items

To ensure food safety and quality standards, the following items cannot be returned or exchanged:

  • Perishable Meat Products: All fresh meats including Beef, Lamb, Chicken, Duck, Goose, Game meat, Goat, Grouse, Guinea Fowl, Hare, Partridge, and our specialty 2 & 3 bird roasts
  • Opened Food Products: Gravies & sauces that have been opened or partially used
  • Custom or Special Order Items: Products that were specially sourced or prepared to your specifications

We can only accept returns on these items if they arrive damaged, spoiled, or incorrect. In such cases, please contact us immediately upon delivery with photos of the issue.

Exchange Options

If you prefer an exchange rather than a refund, we offer:

  • Exchange for any available product of equal value
  • Credit toward future purchases
  • Size or cut exchanges (subject to availability)

Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged/incorrect items and packaging
  • We will arrange for replacement shipping at no additional cost

Need Assistance?

Our dedicated customer service team is here to help with any returns or exchanges:

Email: [email protected]

Address: 3671 Sampson Street, Denver, US 80202

We typically respond to all inquiries within 24 hours during business days.

Thank you for choosing Fresh Meats Market. We appreciate the opportunity to serve your culinary needs and are committed to ensuring your complete satisfaction with our products and service.