Shipping Policy

At Fresh Meats Market, we are committed to delivering excellence from our doorstep to yours. Our premium meats and culinary products are carefully sourced and prepared to meet the highest standards, and our shipping and returns policies reflect our dedication to your complete satisfaction. Whether you’re stocking your pantry or preparing a special meal, we ensure a seamless experience from order to delivery.

Shipping Information

We understand that timely delivery is crucial when it comes to perishable goods. That’s why we partner with trusted carriers to ensure your order arrives fresh and in perfect condition. Below are the shipping options available for your convenience:

Shipping Method	Cost	Delivery Time	Details
Standard Shipping	$12.95	10-15 business days after shipment	Shipped via DHL or FedEx for reliable and trackable delivery. Ideal for customers who prefer faster transit times.
Free Shipping	Free on orders over $50	15-25 business days after shipment	Shipped via EMS. A cost-effective option for larger orders, though delivery times may vary.

Returns & Exchanges Policy

We take immense pride in the quality of our products, and we stand behind them with a customer-focused returns policy. If you are not completely satisfied with your purchase, we are here to help. Our policy allows returns and exchanges within 15 days of receiving your order.

Step-by-Step Return & Exchange Process

1. Initiate Your Return Request
   Contact our customer service team within 15 days of receiving your order. Please use the template below to ensure we have all necessary information to process your request efficiently.
   
   Return/Exchange Request Template:
   Subject: Return/Exchange Request – Order #[Your Order Number]
   
   Dear Fresh Meats Market Team,
   I would like to request a [return/exchange] for my recent order.
   Order Details:
   – Order Number:
   – Order Date:
   – Product(s) to Return:
   – Reason for Return/Exchange:
   Preferred Resolution:
   [ ] Refund to original payment method
   [ ] Exchange for: [Please specify preferred product] [ ] Store credit
   Additional Comments:
   Customer Information:
   – Full Name:
   – Email Address:
   – Phone Number:
   Thank you for your assistance.
   Sincerely,
   [Your Name]
2. Receive Return Authorization
   Once we receive your request, our team will review it and provide:
   – A return authorization number
   – Shipping instructions and return address
   – Any special handling instructions for perishable items
3. Ship Your Return
   Package the items securely and include:
   – The original packaging when possible
   – Your return authorization number clearly visible
   – A copy of your original order confirmation
   
   

   Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., damaged or incorrect items).

4. Processing & Resolution
   Once we receive your return, we will:
   – Inspect the returned items (typically within 3-5 business days)
   – Process your refund or exchange
   – Send a confirmation email once completed

Refund Timeline & Methods

We process refunds promptly to ensure you receive your funds as quickly as possible:

• Credit Card/PayPal Refunds: 5-10 business days after return processing.
• Original Payment Method: Refunds are issued to your original payment method.
• Store Credit: Immediate issuance if requested.

Non-Returnable Items

To ensure food safety and quality standards, the following items cannot be returned or exchanged:

• Perishable Meat Products: All fresh meats, including Beef, Lamb, Chicken, Duck, Goose, Game meat, Goat, Grouse, Guinea Fowl, Hare, Partridge, and our specialty 2 & 3 bird roasts.
• Opened Food Products: Gravies & sauces that have been opened or partially used.
• Custom or Special Order Items: Products that were specially sourced or prepared to your specifications.

We can only accept returns on these items if they arrive damaged, spoiled, or incorrect. In such cases, please contact us within 48 hours of delivery with photos of the issue.

Exchange Options

If you prefer an exchange rather than a refund, we offer:

• Exchange for any available product of equal value.
• Credit toward future purchases.
• Size or cut exchanges (subject to availability).

Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items:

1. Contact us within 48 hours of delivery.
2. Provide photos of the damaged/incorrect items and packaging.
3. We will arrange for replacement shipping at no additional cost.

Thank you for choosing Fresh Meats Market. We appreciate the opportunity to serve your culinary needs and are committed to ensuring your complete satisfaction with our products and service.