Term and Conditions

1. User Obligations and Responsibilities

As a user of Fresh Meats Market, you agree to the following responsibilities:

• Accurate Information: Provide true, accurate, and complete details when creating an account, placing an order, or contacting customer service.
• Account Security: Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Compliance with Laws: Use our website in accordance with all applicable local, national, and international laws and regulations.
• Prohibited Activities: Do not engage in any fraudulent, abusive, or unlawful activities on our site, including attempting to interfere with its functionality.

Failure to adhere to these obligations may result in the suspension of your account or legal action.

2. Products and Services Description

Fresh Meats Market specializes in premium meats and related culinary products, catering to home cooks, culinary enthusiasts, and those seeking high-quality ingredients. Our offerings include:

• Meat Selection: Beef, Lamb, Chicken, Duck, Goose, Game meat (e.g., Grouse, Hare, Partridge), Goat, and specialty items like 2 & 3 bird roasts.
• Pantry Items: Gravies, sauces, and cooking/storage accessories.
• Wine Storage Solutions: Built-in, freestanding, and integrated wine fridges.
• Meat Boxes: Curated selections for convenience and variety.

All products are sourced and prepared to meet rigorous quality standards. Note that due to the perishable nature of our meats, they are subject to specific handling and return restrictions as outlined in our Returns Policy.

3. Order and Payment Terms

Order Process:

• Placing an Order: Orders are confirmed once you receive an email acknowledgment from us. We reserve the right to cancel any order due to errors, stock unavailability, or suspicious activity.
• Pricing: All prices are listed in US dollars and are subject to change without notice. Taxes or customs duties (if applicable) are the customer’s responsibility.

Payment Methods:

We accept the following payment options for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Payments are processed securely at the time of order. By providing payment information, you represent that you are authorized to use the chosen method.

Shipping and Delivery:

• Processing Time: Orders are processed within 1-2 business days. Delays may occur during peak seasons, and we will notify you if applicable.
• Shipping Options:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after shipment.
• Shipping Regions: We ship globally, excluding Asia and select remote areas due to logistical constraints. Contact us if you have questions about your location.

Risk of loss for products passes to you upon delivery. Please ensure someone is available to receive perishable items promptly.

4. Returns and Refunds

We strive for your complete satisfaction. Our returns policy is designed to be fair and transparent:

• Return Window: Returns or exchanges must be requested within 15 days of receiving your order.
• Process: Contact customer service at [email protected] with your order details and reason for return. We will provide a return authorization and instructions.
• Non-Returnable Items: For safety reasons, perishable meats (e.g., Beef, Chicken, Game) and opened gravies/sauces cannot be returned unless damaged, spoiled, or incorrect. Report such issues within 48 hours of delivery with photos.
• Refunds: Refunds are processed to the original payment method within 5-10 business days after return inspection. Store credit is issued immediately if requested.

Return shipping costs are the customer’s responsibility unless the return is due to our error.

5. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Fresh Meats Market or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.

6. Limitation of Liability

Fresh Meats Market is committed to quality and service, but our liability is limited as follows:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or products, such as loss of profits or data.
• Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.
• We are not responsible for delays or failures due to circumstances beyond our control, including carrier issues, weather, or legal restrictions.

This limitation does not affect any statutory rights that may apply in your jurisdiction.

7. General Provisions

• Governing Law: These terms are governed by the laws of the United States and the state of Colorado, without regard to conflict of law principles.
• Changes to Terms: We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.
• Contact Us: For questions, contact our customer service team at [email protected] or write to us at 3671 Sampson Street, Denver, US 80202. We aim to respond within 24 hours on business days.